Help Center

Help Centre

LIFETIME WARRANTY GUARANTEE


Antonio Beneventi is dedicated and confident that we will always be providing the highest level of products – which is why we offer a Lifetime Warranty for all of our accessories. If your product damages over time, fades, or stops working under normal wear, we will offer you a one-time replacement free of charge – only pay for shipping! This Warranty is voided on any self-damage like scratches, accidental breakage, and water damage. If for any reason we no longer carry the item, or the item has changed in any way, we are happy to exchange your piece for another of equal or lesser value.

*Lifetime Warranty does not replace lost or stolen items*

Follow these simple steps to register your return:

  • Head to our "Returns Centre" page
  • Enter your order number (e.g. #O1234565) and email address. Please enter these details exactly as they appear on your order confirmation.
  • Select which item(s) you are returning and why.
  • Confirm if you're returning or exchanging your item(s)
  • Select the method you’ll be returning your order by.

We will refund any item(s) returned in their original condition within 15 days of delivery, provided that the item(s) have not been used, damaged, soiled, washed, or altered. Refunds are not granted if the item is damaged in the possession of the customer.

  • Customers are responsible for return postage costs.
  • We DO NOT offer refunds on lost or stolen items.
  • We DO NOT offer refunds on orders that have already been delivered. We do offer exchanges.
  • We charge a $5 reshipment fee if there is an undeliverable address or attempted delivery return.

For more info on returns and exchanges, email us at customerservice@antoniobeneventi.com


Return Address:*

Antonio Beneventi
Parcel Locker 10158 16997
208 Riversdale Road
Hawthorn VIC 3122

*this information will be given to you once return is initiated.


Free Shipping Worldwide!


We are pleased to be offering free shipping worldwide, as we believe customers shouldn't need to pay exccesive shipping fees to purchase a product!


After your your payment is verified it will take 1-2 business days to process and dispatch your order! (This does not include weekends & holidays). After this happens, you will receive an email confirmation.


Shipping times differ based on country. Please contact us for accurate shipping estimates.


*Antonio Beneventi is not responsible for any duties/taxes upon arrival to your location & any delays due to the shipping carrier or customs clearance. Delivery time does not include Saturdays, Sundays, or Holidays.

*Customs, duty, and taxes are non-refundable. If you deny a shipment because of unexpected import costs, the fee of the original shipping, any customs/duty/taxes, and any return shipping charges will not be refunded.

We accept all major credit cards such as Visa, MasterCard, American Express, PayPal, Apple Pay and Google Pay.

We also accept platforms such as Afterpay, PayPal and ShopPay.


MasterCard

Visa

American Express

Afterpay

Apple Pay

Google Pay

PayPal

Shop Pay



All of our payments are handled by Shopify, which is a certified Level 1 PCI DSS compliant company. This means that you can feel confident purchasing from our store.

Necklaces


12mm Rose Gold Iced Out Cuban Link Chain | ShopNiceIce




Rings

There are two main methods to determine your ring size, if you don't already know it:


1) Measure your existing ring.

Internal Diameter (mm) 14.9 15.7 16.5 17.3 18.1 18.9 19.7
Ring Size 4 5 6 7 8 9 10
 

2) Measure your finger

  • Wrap a piece of paper, string or tape around your finger and hold tight
  • Measure that find the circumference of your finger.

Circumference (mm) 46.8 49.3 51.9 54.4 57.0 59.5 62
Ring Size 4 5 6 7 8 9 10
 


Bracelets

All our bracelets are designed to be one size fits all.


We are currently developing an amazing app for both iOS and Android Users!


In the meantime, we have created a mobilie app that you can download right now, which will give you exclusive access to the Antonio Beneventi experience from your device's home screen.


Apple users (iOS)

  1. Visit https://antoniobeneventi.com/ on the Safari app.
  2. The below message will display. Follow these instructions and the app will appear on your home screen.

Android Users

  1. Visit https://antoniobeneventi.com/ on your mobile
  2. This message will pop up - press it.
  3. After pressing the below box, you will now have our app on your phone.

Click on this button on the bottom right of the page.


We will do our best to respond to your message as soon as possible!



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